Payment :
- If it is your first time on this website and you do not know how to order, please follow the instructions on this page: How to Order?
- Payment is due within 48h after the invoice is edited. After this delay, the invoice will be canceled without notification.
- If you cannot complete the payment within 48h, please contact us for the additional delay. Otherwise, you will be enabled to place any new order on this website without contacting us before.
- We reserve the right to cancel any orders before payment is completed without any notification if a fraud is suspected or if the security of our customers or website is engaged. If you do not receive any invoice within 5 hours, contact us, additional information or another payment method will be requested to accept your order.
Shipping
- Your order will be shipped in 24h-72h if we fail to respect this delay, you will get notified by email and prompted to confirm if you agree to wait or not. If you do not, a refund will be issued within 24h.
- All our shipments are registered airmail with tracking number.
- Tracking number will be provided within 24h after your package is shipped out in the “Shipping Confirmation” email
- Delivery time depends on the country you are placing your order form. The average delivery times are :
Read Covid-19 shipping update page
- If we fail to deliver before 30 days, you can request a 10% coupon off to apply on your next order.
- We will start to investigate upon request if an order is not received within 30 days. Investigation time is usually ten days, but it can be more or less
- No refund for undelivered item will be issued before 40 days and 50 days during holiday and Christmas season
- If you think there is a problem with your shipment, contact us. If you contact Payment provider before us, we will provide no support of any kind; it will only take more time to get a refund if there the issue is real.
- If you do not follow the instructions above, you will be blacklisted from our websites and not able to order any more.
- A re shipping fee of $5 will be applied If the items are returned because unclaimed or the shipping address mentioned in the order form is wrong
- A re stocking fee of $5 will be applied if the items are refused or unclaimed, and you do not want them to be re shipped
Return & Refund
- If the package arrives damaged, simply refuse it, and we will send a new one for free.
- If the items in the package are damaged, take detailed pictures of it and send them to us within 24h after reception of the package. We will send you a new package for free, and we will provide a return address with a free shipping label for the damaged items.
- If something is missing or if the items are not the one ordered, contact us. After verification, we will provide a return address with a free shipping label and send you the correct order or the missing items.
- If you changed your mind or if you want to change your items, you have to contact us and then send them back to the return address mentioned on the package with a tracking number. A restocking fee of $5 will be applied.
*Average delivery time